退款政策

We want you to know exactly what you are buying before you pay - that's why MyTeamPoint has a free plan you can try without a card. This policy explains how refunds work for paid subscriptions.

1. Try before you pay

The Free plan is a real version of the product for up to 3 devices, with no time limit. We encourage you to use it to make sure MyTeamPoint fits how you work before upgrading.

A business can try the Business plan free for 14 days with 2 technician licenses, without a card, once per company domain.

2. Subscription payments

Paid plans are billed in advance through Stripe, monthly or yearly. Subscription payments are non-refundable once the billing period has started - this applies to both monthly and yearly subscriptions.

If you upgrade partway through a period, Stripe prorates the charge automatically, so you only pay for the time on the higher plan.

Business licenses follow the same rule. Licenses you add during a period are charged at once for the rest of that period. A reduction in the number of licenses takes effect at the next renewal, without a credit for the current period. Assigning or unassigning a license never changes what you pay.

3. Cancelling

You can cancel any time from the Billing page of your account, which opens the secure Stripe customer portal. Cancelling stops all future charges; your plan stays fully active until the end of the period you have already paid for, and the files and programs on your devices are not touched.

4. Billing mistakes

If you believe you were charged in error - a duplicate charge, a charge after you cancelled, or an amount that doesn't match your plan - contact us within 30 days of the charge at support@myteampoint.com and we'll investigate and correct it, including a refund where the charge was our mistake.

5. Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer protection laws of your country.

6. How to reach us

For any billing question, email support@myteampoint.com from the address on your account and include the invoice number (available on the Billing page of your account). We aim to reply within two business days.