A help desk next to the devices it is about
Requests arrive from the PC with its facts, from the web and from your own tools. Answer them on time, open the screen from the ticket, and keep every step on its timeline.
14-day Business trial, no cardFree forever for 3 personal devices
What it does
Tickets from every PC, answered on time, by one person or a team.
One place for every request
Get help from the PC, MyTeamPoint Remote, the web and the public API all land as tickets.
- Views for unassigned, mine, due soon and late
- Search, filters and bulk changes
- The device's facts and its screen one click away
Response times you can keep
Targets per priority in business hours of the organization's time zone, with holidays.
- The clock pauses while you wait on the customer
- Due soon and late notices
- First answer and resolution numbers
A team desk on Business
Assign tickets to the technicians who hold a license and see the work per technician.
- Queues per technician
- Statuses and types you name yourself
- Personal plans keep a one-person desk
Templates, replies and time
Start from a template, answer with a canned reply and log the time you spent.
- Checklists on a ticket
- Merge and link tickets
- Run an approved script from the ticket
Chats saved on the ticket
Chat with the person at the PC; when the chat ends, its transcript is kept on the ticket.
- Shown in the MyTeamPoint app on the PC
- The person can answer from the app
- Kept a year after the ticket is resolved
E-mail with the customer
Public replies are e-mailed to the contact, threaded so their mail client keeps the conversation.
- Internal notes stay internal
- The person answers in the app or in MyTeamPoint Remote
- In the language of the person's PC
Bill the work you log
Time and charges on tickets become invoice lines at the client's rates, with quotes the client accepts online and contracts billed every month.
- Numbered invoices, PDF and a link by e-mail; clients pay by card into your own Stripe account
- Contracts per device, per user or prepaid hours, reminders of unpaid invoices
- Technicians log work, owners and admins bill
Plan visits, let clients book
Appointments on tickets with invitations for any calendar program, and a booking page where clients pick a free time.
- A time is held only after an e-mailed code
- Reminders a day before, a private calendar address
- A finished visit logs its time on the ticket
Try it on your own devices
Start a 14-day Business trial with 2 technician licenses and no card, or stay on Free for up to 3 personal devices with the whole product.